Date Archives January 2015

Issue 13: What Do I Say Next? Responding; The Other side of Active Listening.

So far we have explored Active Listening through the skills of attending (Issues 7 – 11). Whilst attending is always our first step in engaging in Active Listening, the process would be rather futile if sitting in silence was all we did, no matter how perceptive we were. Active Listening is as much about how we respond to our clients’ communications as it is about how we attend to…

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